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Diy.com is owned and operated by B&Q plc. B&Q plc is registered in England and Wales under Company number 00973387 and our registered office is at B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE. Our VAT registration number is 232555575.
The documents set out in this section govern your dealings with B&Q. Please read them carefully. They do not affect your statutory rights.
WE DRAW YOUR ATTENTION TO YOUR CANCELLATION RIGHTS IN CLAUSE 8 AND THE LIMITS OF OUR LIABILITY IN CLAUSE 10.
1 Words used in these Terms
1.1 In these Terms, when we say:
1.1.1 you or your, we mean you, the customer ordering and purchasing Products;
1.1.2 we, us or our, we mean the B&Q entity from whom you purchase Product(s), being (depending on the circumstances):
• B&Q plc, a limited company registered in England (company number 00973387), whose registered office is B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom and whose VAT registration number is GB 232 5555 75;
• B&Q Ireland Limited, a limited company registered in Éire (company number 0156844), whose registered office is 6th Floor, 2 Grand Canal Square, Dublin 2, Republic of Ireland and whose VAT registration number is IE 6554344D;
• B&Q (Retail) Jersey Limited, a limited company registered in Jersey (company number 9769), whose registered office is La Motte Chambers, St Helier, JE1 1PB, Jersey and whose GST registration number is 879; or
• B&Q (Retail) Guernsey Limited, a limited company registered in Guernsey (company number 2572), whose registered office is Canada Court, Upland Road, St Peter Port, GY1 3BQ, Guernsey;
1.1.3 Delivery Terms, we mean the terms that apply to our Product delivery services, full details of which can be found in store and on our Website;
1.1.4 order, we mean an order placed by you for Product(s) in store, through our Website, by telephone or using such other means as we may permit from time to time;
1.1.5 our agreement, we mean our agreement as defined in clause 2.1;
1.1.7 Product or Products, we mean the goods and products that we sell;
1.1.8 Terms, we mean these terms and conditions of sale; and
1.1.9 Website, we mean the website (www.diy.com (or such other URL as we may specify from time to time)) that is operated by us or on our behalf.
1.2 If you order Product(s) on behalf of a company, organisation or other entity, then (i) you (as defined in clause 1.1.1) includes you and that company, organisation or other entity, and (ii) you represent and warrant that you are authorised to bind the company, organisation or other entity to our agreement (including these Terms), and that you agree to our agreement (including these Terms) on behalf of yourself and the company, organisation or other entity.
1.3 These Terms set out the basis on which we may sell Products to you. Please read these Terms carefully. Subject to clause 3.5, by submitting an order for and/or purchasing any Product, you are indicating your acceptance of these Terms and you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to order or purchase any Products from us.
1.4 These Terms are only in the English language. Our agreement will not be filed by us.
1.5 If you view these Terms via our Website, you should print a copy of these Terms or save them to your computing device for future reference.
2 Our agreement
2.1 Each order you place and purchase of Product(s) you make is subject to these Terms, our Delivery Terms (where relevant), and any additional terms that apply to any quote we may give or any promotional or special offers (together our agreement).
3 The order process and formation of the contract between us
3.1 Please see the How to shop section of our Website for information on how to place an order via the Website. You will have an opportunity to check and correct any input errors in your orders via the Website up until the point at which you submit your order by clicking the confirm order and pay (or similar) button on the check out page of our Website. Please carefully check your order at each stage of the order process. Once you have clicked the confirm order and pay (or similar) button, you will need to pay for the Products you have ordered via the Website.
3.2 Your order is an offer to purchase from us. When you place an order with us (or otherwise offer to make a purchase from us), you do so in accordance with the terms of our agreement, subject to our acceptance of your order (or offer to make a purchase). If you place an order via our Website (or where we have otherwise stated that we will), we will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
3.3 Unless we have notified you that we do not accept your order (or offer to make a purchase) or you have cancelled it in accordance with our returns policy, we accept your order (or offer to make a purchase) as follows:
3.3.1 subject to clauses 3.3.2 and 3.3.3, where you place an order via the Website, we accept your order when the Products are despatched to you or at the point the Products are collected by you in store (as the case may be);
3.3.2 where you place an order via the Website for Products which are cut, made to measure or mixed to your requirements, or otherwise customised or made to your specifications, we accept your order seven days after the date of your order or when we start to cut, make, mix or customise those Products, whichever is earlier;
3.3.3 where you place an order via the Website for Products which are liable to deteriorate or expire rapidly, including perishable Products (such as plants or turf), we accept your order seven days after the date of your order or when we start to prepare the Products for delivery or collection, whichever is earlier;
3.3.4 where you place an order in store, we accept your order when we provide you with a sales advice confirming that the order has been placed and processed; and
3.3.5 when you place an order by telephone, we accept your order when we confirm that the order has been placed and processed.
3.4 We may choose not to accept your order (or offer to make a purchase) for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept).
3.5 Our agreement is formed when we accept your order (or offer to make a purchase). In relation to orders via the Website, where Products you have ordered fall within two or more of the Product types identified in clauses 3.3.1, 3.3.2 and 3.3.3, a separate agreement is formed for each Product when we accept your order for that Product. The processing of your payment and acknowledgment of receipt of your order (whether by email, telephone or otherwise) does not constitute legal acceptance of your order.
3.6 If we accept your order, we have a legal duty to supply our Products in conformity with our agreement.
4 Buying from us
4.1 You must be 18 or over to purchase Products from us via our Website. Certain Products (for example knives) can only be purchased if you satisfy the legal age requirement for that Product which can be found in the relevant Product description. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage please do not attempt to order or purchase these Products. By ordering and/or purchasing Products you agree that you satisfy the legal age requirements for those Products. We reserve the right not to supply any age restricted Products where we reasonably believe that you are below the relevant legal age for those Products.
4.2 For safety reasons, we reserve the right to restrict sales of gas fittings and appliances to professionally registered plumbers and heating engineers.
4.3 We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our Products (and their packaging) in the images that appear on the Website and in our catalogues and other media. However, we do not guarantee that the images, appearance and other detailing that appear on the Website and in our catalogues and other media will exactly reflect the colour, appearance or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.
4.4 Natural products may show some colour variation. To the extent permitted by law, we accept no liability associated with such variations.
4.5 Any information on the Website and in our catalogues and other media regarding sizing, weights, capacities, specifications, dimensions and measurements of Products is included as a guide only. If you are concerned about the precise size, weight, capacity, specifications, dimensions or measurements of any Product you require, we recommend that you contact us prior to placing an order and/or purchasing a Product.
4.6 If your order includes Products that are made according to measurements you provide us, please ensure these measurements are correct and accurate as your right of return as set out in clause 8 below will not be available unless the Products are faulty or incorrectly delivered.
4.7 Where we agree to provide a specifically designed plan as part of or in connection with your order, you will be responsible for checking the accuracy and suitability of the plan and ensuring it meets your requirements before placing an order. Any such plan is, and remains, our property and may not be reproduced in whole or in part without our prior written consent. Any such plan may only be used by you in connection with a quotation or order for Products and/or services from us and/or the provision of Products and/or services by us to you. You are responsible for checking that the details of the plan, and any resulting quotation, are complete, accurate and meet your requirements before committing yourself to an order.
5 Price, delivery charges and availability
5.1 Unless otherwise stated, prices for Products are inclusive of applicable sales tax (including VAT (or GST in Jersey)). Sales tax will be applied and will be shown on your invoice at the current applicable rate. Sales tax amounts stated may be subject to rounding variances. The exact amount of sales tax will be shown on the sales tax invoice (where provided). This will not affect the total price inclusive of sales tax.
5.2 Prices for Products exclude delivery charges unless expressly stated otherwise. Delivery charges vary depending on the Product(s) you order, the delivery address and the delivery method you select; please see our Delivery Terms for further details. When you place an order via our Website, delivery charges are calculated automatically in your shopping basket depending on your choices and added to your order.
5.3 We may update prices at any time. Despite our best efforts, a small number of the thousands of products we sell may occasionally be mispriced. If this happens then we will not be obliged to supply the Products at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
5.4 From time to time we may apply promotional prices to Products, including Website or in-store only prices. These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion. For example, Website only prices will not be applicable to in-store orders or purchases, and in-store only prices will not be applicable to Website orders or purchases. To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.
5.5 Prices for commodity goods will be updated regularly, please visit our Website or ask in store for further details.
5.6 Where we provide a quote to you it will be subject to the terms and conditions applicable to that quote.
5.7 All Products are subject to availability. If you order Products which are not available from stock, we will take reasonable steps to contact you to discuss how you wish to proceed. You will have the option to wait until the Products are available from stock, or cancel your order. If the Products are unlikely to be restocked (or we are unable to contact you), we will cancel your order for those Products and refund the price you have paid for those Products.
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* Ends 4 February 2018. Repayments will commence on or after 2nd April 2018. Payment deferral period option not available on store supplied/fulfilled stock. Minimum spend £3,000 for 2 years; £6,000 for 3 years and £9,000 for 4 years interest free credit. Credit available on Kitchen, Bathroom and Bedroom projects including installation. Credit subject to status. B&Q Plc is a credit broker authorised and regulated by the Financial Conduct Authority (Financial Services Register Number 7122680) Credit provided exclusively by Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct AuthorityIn-store
* Ends 4 February 2018. Repayments will commence on or after 2nd April 2018. Payment deferral period option not available on store supplied/fulfilled stock. Minimum spend £3,000 for 2 years; £6,000 for 3 years and £9,000 for 4 years interest free credit. Credit available on Kitchen, Bathroom and Bedroom projects including installation. Credit subject to status. B&Q Plc is a credit broker authorised and regulated by the Financial Conduct Authority (Financial Services Register Number 7122680) Credit provided exclusively by Hitachi Capital (UK) PLC, authorised and regulated by the Financial Conduct AuthorityOnline
^ Free delivery over £50 refers to standard home delivery orders placed on diy.com only. Charges refer to the value of goods being delivered and excludes delivery from stores or services. Excludes bulk, large and Sunday delivery.