FAQ

• Something’s not right?
  I am having trouble using my gift online, what do I do?
  I am having trouble using my gift in-store, what do I do?
  I tried to use my gift and the retailer told me my balance was lower than I expected, what can I do?
  My reward link has expired. What can I do?
  My gift card has expired. What can I do?
  I've accidentally sent a gift to the wrong email address/mobile number can I amend it?
• How to use your gift card
  Must I use the full value of my gift on a single transaction?
  Can I top up my gift?
  Do I have to spend the whole value of the gift in one transaction?
  Can I use this in-store and online?/ How to use your gift?
  Can someone else use my gift?
  Can I exchange my gift card?
  Can I be sent a physical gift card instead of a digital one?
  When does my gift card expire?
  What if my gift is lost or stolen?
• Question still not answered?
  Contact us at hello@giftcloud.com